Driving New Sales and Just Plain Driving
Glen chats with BAI’s Byron Marshall about his firm’s latest research on FI cross-selling and new account opening. Also, Glen shares some warning flags on auto lending from the recent GCUA Idea Institute and engages in a bit of Bitcoin gloating.
A Credit Union’s Guide to Dominating Retail Finance
Credit Unions can, and should, be the dominant retail financial services provider in every market in the US.
3 Social Media Strategy Mistakes for Credit Unions
It is imperative that your Credit Union has a social media strategy in today’s digital climate. However, what is even worse than having no social media strategy for your credit union is having a bad social media strategy. It is important that you avoid these three social media mistakes at your credit union.
The Morality of AI
This week, John speaks with Dr. Harry Kloor; futurist, science fiction writer and founder of the XPrize. Learn more about Dr. Kloor’s vision of the future of avatars, explore the good, bad and the ugly of blockchain and cryptocurrency, and listen in on a fascinating viewpoint about the future of AI and how it will change our society’s moral structure.
Lead Scoring – Getting to know your members
Media coverage of last week’s Visa/Mastercard settlement predictably- and appropriately- focused on the impact to merchants and the card network behemoths. Fortunately most news outlets avoided the dubious claim that consumers would somehow benefit from the estimated $30 billion fee concession (there were exceptions- looking at you, New York Times).
Getting Your Data In Order – A Recipe for Digital Success
Data is fundamental to your digital transformation. Customers must be able to efficiently and effectively manage transactions online. Credit Unions must be able to infer customer needs from those transactions and reach out to customers where they “live” online, whether through email, social media, or text. This blog post presents a simple recipe for getting your data in order as a foundation for digital success.
Land of Lending: Illinois’ Credit Union Creativity
Glen chats with Illinois Credit Union League CEO Tom Kane about community outreach, innovative auto lending, and the upstate/downstate vibrancy of Illinois’ CU movement. Also- blockchain comes to fantasy football, fintech charter turf battles, and Glen gets cranky about states’ rights.
Chris Skinner: Doing Digital Transformation Right
Chris Skinner of thefinanser.com joins John Best for a discussion onsite at the World Council of Credit Unions Conference in Singapore. Listen in to learn the difference between digital transformation and digital adoption, and explore with them as they discuss the ever-expanding global fintech market.
Reinventing Finance, from Cape Town to Hong Kong
Glen chats with Finovate’s Greg Palmer about the conference’s first African event, the differences he’s noted in fintech communities across the globe, and the addition of Blockchain and AI tracks to their fall NYC showcase. Also- vanishing CDs and traveler’s checks, Mnuchin’s Mnoodlings on fintech, and BIG’s beauty contest.
Staying Relevant and Flexible in the Era of Data Science
Bob Trunzo, President and CEO of CUNA Mutual Group, joins John Janclaes on this episode of The BIGCast C-Suite in order to discuss his professional journey.