The Digital Strategy Plan is based on the analysis of your organization’s documentation, information gained from the on- and off-site interviews, as well as the UX and Peer Marketing research. BIG will identify both digital gaps and opportunities, provide a strategic digital roadmap based on your credit union’s capabilities, technology and processes, and use all of this information to propose an overall vision, strategy and “next steps” to implement the Digital Strategy Plan.

The Capabilities Assessment begins with an analysis of the current digital capabilities of your credit union’s teams and departments that is then used to identify opportunities and future capability needs. Based on documentation analysis and on- and off-site interviews, BIG will provide an analysis of your credit union’s people, processes and technology, as well as an analysis of your organizational culture.

The Infrastructure Assessment provides an overview of the information technology environment as it relates to digital strategy.

G will deliver a Digital Roadmap that contains a summary of the Peer Competitive research, roadmaps and governance that aligns with your credit union’s digital vision. BIG will provide recommendations to implement a Digital Plan that may encompass changes to existing operations, digital strategy, current integrations, vendors and technology, as well as to provide a framework to discuss the budget for a digital strategy.

BIG will present an analysis of how your credit union’s members use your digital services based on feedback from the on-site interviews with your team members.