Member Obsession, The Fine Line Between Creepy And Awesome, And Value Creation
Anne’s episodes will focus on all things business, specifically the why and how about companies, products, people and ideas that make money, and how can credit unions benefit. In her first solo podcast as part of the new BIGcast Network, she discusses sales and marketing strategies, customer journeys, value creation and what this all means for credit unions with her special guest, Sam Mallikarjunan from HubSpot.
Introducing The BIGcast Network
On May 8, the BIGcast format is changing to become a twice weekly podcast hosted by Anne Legg, Glen Sarvady and John Best. BIGcast Producer Laura Weiss joins Anne, Glen and John to discuss the format and schedule changes. Also in this week’s BIGcast – the SWIFT Network and credit union security in light of an expose on a Russian hacker.
Where Do I Need To Be, And What Do I Need To Get There?
Sam Mallikarjunan, Marketing Fellow at HubSpot, discusses innovation, creativity, disruption, change, marketing, sales and small houses.
Why Visual Marketing Matters
Naomi Castillo of FSSI and John discuss the importance of transactional documents to a credit union’s brand, and how innovation in that space can drive engagement and brand recognition.
Data Sharing: Is The Glass Half-Full Or Half-Empty?
John and Glen decipher the EU’s groundbreaking new PSD2 regulation, discuss the prospects for similar US legislation, and debate the pros and cons of sharing transaction data with non-banks.
Faster Payments, Compelling Innovation
John attended the Temenos Community Forum in Portugal last week, and shares an update of the cool things that he saw, the meetings that he attended, and some interesting people that he met.
Branching Out By Leaning In
In part 2 of our report from CUNA’s annual GAC conference, Symitar President Ted Bilke touts his company’s latest innovations, CUNA’s Chief Policy Officer Bill Hampel shares some economic cheer, and John offers his thoughts on the branch’s future.
FinTech Innovation With A Posh Accent
An explanation and update on the European Union PSD2 directive that directs banks to share customer account information with retailers and other third-parties.
Voice Banking, Card Skirmishes And Why Chat Is The New Browser
In this first of a two-part episode, John and Glen catch up on various topics including the Walmart Canada / Visa dispute and a deeper look at gift cards in the recent Fed Payments Research study, as well as an exciting product announcement from John.
Giving Credit Where Debit Is Due
John and Glen discuss the key takeaways from the Federal Reserve’s newly released Retail Payments Study and how they impact your FI strategy. Also – Listener Mail, and what EMV has in common with Obamacare.