Voice-First Devices: Their Role In The Financial Landscape
nancial institutions have long been accused (often justifiably) of being slow to adopt emerging technologies to improve the customer experience. But one innovation is gaining acceptance more quickly than we’ve seen in the past: voice-first devices.
Numerica Credit Union goes BIG with FIVE
BIG created the first Amazon Alexa skill specifically designed to allow credit union members to perform transaction-based functions. Members can transfer…
Voice-First Devices: Changing The Rules Of Content Creation
Voice technology has changed the way people search for information. While voice technology isn’t new, voice recognition software has been around for years, the increasing availability of platforms such as Amazon Alexa or the Google Assistant has made voice interactions much more popular.
Best Innovation Group Is First To Certify Amazon Alexa Skills For Credit Union Voice Banking Transactions.
Best Innovation Group (BIG), a credit union innovation catalyst, announced the certification of its Amazon Alexa voice banking skill. Enrichment Federal Credit Union, a $456 million institution based in Oak Ridge, Tennessee, with 42,000 members and 9 offices, has become the first credit union to roll out the Financial Interaction Voice Experience (FIVE) banking skill.
How To Use Data Analysis To Better Serve Your Members
Modern members are no longer willing to wait for their credit union to provide them with what they need. Instead, they want it to provide the products and services they need now, when they need them – or even before.
Budget Challenge: Meet Credit Union Strategic Goals, Innovate AND Keep The Lights On
Members are the driving force behind all your credit union’s activities, and that’s understandable. Not only does your business strategy focus foremost on fulfilling their needs, but with directors who are members it’s a given that member interests will be top of the priority list.
Budget Season: What It Takes To Win Hearts, Minds, And Wallets
Through ups and downs, thick and thin, traditional and emerging schemes, one thing remains constant for credit unions: budgeting season. As we all know, October is the month credit unions start to strategically plan and budget for the coming year and beyond. The season typically begins with big ideas for growth and improving customer relationships, but sadly ends with a tight budget that reflects must-do tasks driven by government regulations.
Is Your Credit Union Leveraging Its Greatest Tool For Income And Profitability?
The future of your Credit Union depends upon how you adapt to the changing landscape of the financial industry. One aspect of the change is leveraging your greatest tool for fee income—debit and credit card interchange revenue. Take a look at some of the emerging strategies, then compare them to your CU’s current approach.
How Credit Unions Can Learn To Love Fintech
Most credit unions recognize the growing role and incredible benefits of technology in the financial industry. Some have been fast adopters, but many more have found it challenging, especially as rising costs for software and third-party services squeeze IT budgets.
How Credit Unions Can Capture Top Of Wallet From Millennials
In the United States, the average credit union customer is 47 – in Canada, 53. Legacy members are entering a phase of life in which their spending may be more restrained. To continue growing, credit unions must seek new ground: The Millennial consumer.