The Network Effect
Our four BIGcast network hosts discuss how their rotating podcasts combine to provide a complete picture of innovation. They also debate instant issue debit cards, Apple Pay vs. WalMart Pay, and WKRP in Cincinnati.
Why CU Member Education Is A Gateway To Member Retention
Stats from the Credit Union National Association (CUNA) show a high percentage of members don’t fully understand the difference between a credit union (CU) and a bank. The need to educate consumers on this and other topics offers CUs a rare opportunity to use content as a means to member retention.
Distributed Ledgers And The Evolution Of Identity
Brian Behlendorf, Executive Director of Hyperledger and Dr. Drummond Reed, Chief Trust Officer at Evernym and Founding Trustee of the Sovrin Foundation join John for a wide-ranging discussion on topics related to Identity and distributed ledger projects, and how their organizations are furthering the development of Digital Identity.
Credit Unions Should Be Thinking Top Of App Instead Of Top Of Wallet
The widespread use of smartphones and the Internet is changing the way a lot of people live their lives and giving rise to a range of new terminology. According to research by Pew, smartphone usage is not just growing in America but around the world. This has lead to service providers in a wide assortment of industries creating apps for goods, services, and subscriptions. What this means for credit unions is the increased use of “apps” to make purchases using credit and debit cards.
Great CU Client Service Takes More Than A Smile
Great client service is at the heart of every good business relationship, and credit unions depend as much as other companies on keeping their members satisfied.
A Data-Driven Approach To Marketing
Tommy Kearns, Co-founder and CEO of multi-channel analytics and engagement platform Xtremepush, discusses why data is becoming more important than technology, targeted marketing using analytics and contextual marketing.
Innovation Is A Must-Have, Not A Luxury
Financial industry innovation, strategy and leadership expert JP Nicols joins Anne to discuss innovation as a defined process, as part of an organization’s culture and strategy, and why he believes that it should be a formal discipline within an organization.
Offering Digital-Friendly Rewards To CU Card Holders
More and more purchasing and other financial transactions are moving online, and whether that means working via mobile app or using a desktop computer, it’s a whole new world when it comes to credit cards.
Interchange Income And The Dodd-Frank Act: What’s Happened So Far And What Lies Ahead
The Dodd-Frank Wall Street Reform and Consumer Protection Act was enacted in response to the financial crisis of 2008 and the subsequent recession. Within it is a portion known as the “Durbin Amendment,” which affects how debit cards are processed. This seemingly small change to debit card processing – and interchange income – has, to say the least, been controversial.
Member Obsession, The Fine Line Between Creepy And Awesome, And Value Creation
Anne’s episodes will focus on all things business, specifically the why and how about companies, products, people and ideas that make money, and how can credit unions benefit. In her first solo podcast as part of the new BIGcast Network, she discusses sales and marketing strategies, customer journeys, value creation and what this all means for credit unions with her special guest, Sam Mallikarjunan from HubSpot.