Flying the Credit Union- and Ukrainian- Flag

Glen shares highlights of CUNA’s just-completed Government Affairs Conference, including an interview with CUNA Economists Mike Schenk and Jordan Van Rijn recapping their always popular Economic Update and implications for both Main Street and credit unions. Plus acquisitions, re-brandings, and (slim) hopes for crossing the aisle.
Getting Paid. Period.

Christine Barry shares new Aite-Novarica research on business payment attitudes, Mark Johnson discusses Deluxe’s newly minted Q2 partnership, and Glen recaps other highlights and takeaways from Deluxe Exchange- including Peloton’s role in the Metaverse and TransUnion’s take on the narrowing refi window.
Crypto Strategy = Banking Strategy

Glen speaks with NCR’s President of Digital Banking Doug Brown about the firm’s recent acquisition of cryptocurrency software provider LibertyX, its role in a full-suite digital banking offering, and “skating to where the puck is going to be.” Also, more CBDC fun and FedNow floats a trial balloon.
What Does 2022 Have in Store for Fintech and Credit Unions?

Now that we’ve closed the book on 2021, John and Glen turn their attention to the big stories of 2022- with an emphasis on anticipating the unexpected. Includes our always popular (and sometimes even accurate!) Bitcoin price prediction.
Credit Union Bonnaroo!

All roads lead to Las Vegas, as Glen previews a busy industry calendar with Curql Collective CEO Nick Evens (NACUSO Network Conference, VentureTech) and Money 20/20 President Tracey Davies.
Back to the Contact Center?

Glen speaks with Glia co-founder/CEO Dan Michaeli and Lead Research Analyst Rick DeLisi about the changing role of the Member Services Representative. Also, a white-hot 2021 for fintech activity.
Breaking Weekly Digital Gridlock #33: Three Simple Things You Can Do to Keep Your Customers Happy

Join John as he discusses easy ways to utilize data analytics to provide new, helpful services and products to your customers.
Breaking Weekly Digital Gridlock #32: Investing in Innovation

Join John as he discusses several innovative technologies that you should invest in NOW.
Breaking Weekly Digital Gridlock #29: Convenience vs. Utility

Join John as he discusses why having separate channels with exclusive services is hurting your institution.
Breaking Weekly Digital Gridlock # 28: Data Analytics and the Zombie Apocalypse Pt. 2

Join John as he discusses the people you will need on your team to survive a Financial Zombie Apocalypse in part two of this mini series.