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Glen speaks with Glia co-founder/CEO Dan Michaeli and Lead Research Analyst Rick DeLisi about the changing role of the Member Services Representative. Also, a white-hot 2021 for fintech activity.
Links related to this episode:
- Glia’s take on Digital Customer Service: https://www.glia.com/digital-customer-service-defined
- Rick and Dan’s forthcoming book, “Digital Customer Service”: https://www.amazon.com/Digital-Customer-Service-Transforming-Screen/dp/1119841909/
- https://www.barnesandnoble.com/w/digital-customer-service-rick-delisi/1139421055?ean=9781119841906
- Finovate Fall, September 13-15; use this link for a 20% discount for BIGCast listeners!: https://bit.ly/3i51l6D
- Why your credit union needs a voice application: https://www.big-fintech.com/Media/Blog/ArticleID/769/needs-a-voice
Best Innovation Group’s Digital Town Hall, held each Wednesday afternoon- an informal interactive venue for Credit Union best practice sharing. Request an invitation here: https://www.cutownhall.com/
Follow the Best Innovation Group on Twitter: @bigfintech
Follow Glen on Twitter @154Advisors
Follow John on Twitter @jbfintech