How Many Apps Does a Credit Union Need?
Financial technology can be complicated stuff- and anyone who claims there are easy answers to the challenges facing credit unions probably hasn’t analyzed the issues closely enough. Faced with complex problems, well-informed people can reach different conclusions. A great example of this came recently when BIG’s leaders traded thoughts on how credit unions should approach their mobile app strategy.
COVID’s Impacts Illustrate the Value of MemberPass in our New Normal
One of the most bizarre byproducts of the COVID-19 pandemic has been its effect on credit union branch protocol. As recently as this winter, the idea of a masked man walking up to a teller window would have been unheard of, if not downright illegal. Four months later, many credit unions have enacted policies requiring masks for entry.
Ten Years of Transformation Crammed into Three Months
In the big picture, it’s not as if any of this was a surprise. We’ve known for ages that digital channels were the future of banking, and that credit unions- especially smaller ones- needed to upgrade their tech platforms or risk being left behind.
Is Voice the New Mobile- and the Ultimate Touchless?
It was only a few years ago that I recall BIG’s Resident Visonary John Best counseling credit union leaders regarding their digital strategies, “If you don’t build out your mobile platform, you might as well not bother with digital.” It was a controversial statement at the time, but it’s now conventional wisdom. The hand-held device has become the go-to channel for members across a wide array of demographics, surpassing the desktop for engagement volume.
It’s Time for the Accelerator- NOT the Brake!
It’s entirely understandable for credit union leaders to feel overwhelmed these days. Consider the list of challenges they’ve had to overcome in real time, with little to no advance warning:
Lessons Learned From the 2008 Downturn
In 2008, the market suffered a horrible loss due to mortgages being repackaged that were not worth the amounts they were repackaged for. As a result, many people lost their jobs. At that time, I was working at a large credit union. I woke up one day to discover that we had lost almost 90 million dollars. We didn’t lose that money because we were mismanaged or because we had taken high risks, but because of the environment that we were operating in.
Best Innovation Group Launches New Integration Service for Credit Unions Speeds Development Time by Supplementing Staff and Vendor Resources with BIG’s Certified Integration Experts
Best Innovation Group (BIG) a technology and financial services innovator, released plans today for a new service designed to help both credit unions and their vendors expedite the efficiency of the development process
P1FCU Signs with Best Innovation Group for the FIVE Voice Banking Platform
Best Innovation Group (BIG) a technology and financial services innovator, announces that Potlatch No. 1 Financial Credit Union (P1FCU) has signed on to give its members the power of voice using BIG’s FIVE Voice Banking Platform. P1FCU, a recent conversion to the Episys core banking solution, first discovered FIVE through Symitar’s partnership with BIG.
Best Innovation Group’s Voice Banking Platform Takes Home Award from Project Voice
Best Innovation Group (BIG) a technology and financial services innovator, is honored to be selected as the winner of the 2020 Project Voice Awards Banking/Finance Voice Developer of the Year. Winners were announced at the Project Voice event held in Chattanooga, Tennessee.
Best Innovation Group Continues Expansion of FIVE Voice-First Banking Platform
Best Innovation Group (BIG), a technology and financial services innovator, announced that Michigan First Credit Union is now live with BIG’s FIVE Voice Banking Platform, enabling voice-activated banking services for its members across Amazon Alexa apps and devices.