COVID’s Impacts Illustrate the Value of MemberPass in our New Normal
One of the most bizarre byproducts of the COVID-19 pandemic has been its effect on credit union branch protocol. As recently as this winter, the idea of a masked man walking up to a teller window would have been unheard of, if not downright illegal. Four months later, many credit unions have enacted policies requiring masks for entry.
You Can’t Fake Digital
Digital Banking Report’s Jim Marous joins our Credit Union Digital Town Hall to discuss the need to offer even greater online convenience in a post-COVID world. Also- Glen wonders whether the recent trade press merger could present a Kumbaya moment.
Ten Years of Transformation Crammed into Three Months
In the big picture, it’s not as if any of this was a surprise. We’ve known for ages that digital channels were the future of banking, and that credit unions- especially smaller ones- needed to upgrade their tech platforms or risk being left behind.
FinTech Diversity: A Multi-Dimensional Challenge
Glen and Finovate’s David Penn discuss the uncomfortable issue of minority representation in fintech firms. Also, thoughts on the Supreme Court’s credit union ruling and why the CU movement is selling itself short.
Why Do Credit Unions Settle for 7% of the Market?
There was much rejoicing in the credit union world last week when the Supreme Court batted back the American Bankers Association’s challenge to the NCUA’s expanded field of membership rule.
Is Voice the New Mobile- and the Ultimate Touchless?
It was only a few years ago that I recall BIG’s Resident Visonary John Best counseling credit union leaders regarding their digital strategies, “If you don’t build out your mobile platform, you might as well not bother with digital.” It was a controversial statement at the time, but it’s now conventional wisdom. The hand-held device has become the go-to channel for members across a wide array of demographics, surpassing the desktop for engagement volume.
Asking Forgiveness after Permission
John welcomes Alpharank founder Brian Ley to dissect the challenges facing credit unions and borrowers in tracking Paycheck Protection Program loans. Also, new payments data from the Fed and Glen gets Enron déjà vu from the Wirecard fiasco.
It’s Time for the Accelerator- NOT the Brake!
It’s entirely understandable for credit union leaders to feel overwhelmed these days. Consider the list of challenges they’ve had to overcome in real time, with little to no advance warning:
When “The Check’s in the Mail” Doesn’t Cut It
Glen speaks with Emergency Assistance Foundation President Doug Stockham and Michael Reed, President of Deluxe’s newly created Payments Division, about an innovative way to deliver aid in times of need.
Getting It Done- Digitally, When Appropriate
Glen speaks with Azlo Founder and CEO Cameron Peake about trends in its small business customer base amid the pandemic, as well as Azlo’s own experience as a digital banking startup. Also Electronic Transactions Association CEO Jodie Kelley on her org’s rapid pivot to an all-virtual TRANSACT Connect event.