Going Where the Trust Is

Continuing our NACUSO Reimagine coverage, Glen speaks with Silvur founder Rhian Horgan about the “social journey of retirement” and how credit unions can play to their strengths in transitioning their biggest borrowers into their biggest depositors. Also- more of John’s conversation with cybersecurity expert Emma Zaballos about DeepSeek’s rise and the broader operational concerns around AI.
Honey, I Shrunk the NCUA Board

It was a fascinating week to be in the presence of 500 credit union leaders at NACUSO’s Reimagine conference. After all, the internal machinations of an obscure federal financial insurance/supervisory agency aren’t exactly headline fodder for the general public. To the industry professionals assembled in Vegas, however, it was clear a seismic shift had occurred. (Despite our lighthearted title let me be clear- this is no laughing matter.)
Big Ideas Cut Through the Chaos

Live from NACUSO’s Reimagine conference Glen speaks with the co-founders of Next Big Idea competition winner Goodbuy Cara Oppenheimer and Cary Fortin. CUSO lawyer Brian Lauer shares his insights on the rapidly evolving regulatory landscape, and then as if on cue the tectonic plates shift….
DeepSeek, ByteDance, and the AI Arms Race

John Best sits down with Emma Zaballos, cybersecurity expert and Product Marketing Manager at CyCognito, to unpack one of the biggest surprises in generative AI: the emergence of China’s DeepSeek. Emma and John dive deep (pun intended) into the implications of DeepSeek’s rise, the broader cybersecurity concerns around AI, and what it all means for credit unions and financial institutions navigating the AI landscape.
No Day of Rest for Payments on Sunday

Glen speaks with Nacha’s Stephanie Prebish and Devon Marsh about the upcoming Smarter Faster Payments conference in New Orleans, as well as Same Day ACH’s remarkable sustained growth and the rising tide that lifts all riverboats. Also- First reflections on Americas Credit Unions’ leadership change, and… No Tariff Talk!
All the News That’s Fit To Share (Draft)

Our second wave of interviews from the recent Governmental Affairs Conference features Glen’s interviews with company founders Paul Fiore (CU WealthNext) and Kian Sarrashteh (InvestiFi), plus Candescent’s new Chief Product Officer Gareth Gaston on digital banking lessons to be gleaned from fields like travel.
The Sky’s the Limit for Credit Union Communication

Glen quizzes John about his initiative leveraging social media app BlueSky’s open source architecture to create a moderated, inclusive platform for credit union dialogue and experimentation. Also- threading the needle at the Governmental Affairs Conference.
Bringing Loans out of the Lab

Glen speaks with DePaul University professor and financial innovation expert Lamont Black about his recent work on a blockchain-based secondary loan market to unlock credit union liquidity and reduce costs. Also- Chase tries to keep Zelle in the “friends and family,” and 2024 payment stats beg the question “how fast is fast enough?”
Scams, Grievances and the Enduring Value of Trust

Glen shares a pair of interviews from last week’s Deluxe Exchange conference- Scamnetic co-founder Al Pascual on a startup’s mission to preempt fraud earlier in the pipeline, and Deidre Campbell on a few financial services silver linings amid troubling data from the annual Edelman Trust Barometer. Also- Bingo cards and the CFPB carousel.
Did You Have That One On Your Bingo Card?

What started as an offhand comment- “I bet you didn’t have that on your bingo card”- took on a life of its own.