When “The Check’s in the Mail” Doesn’t Cut It
Glen speaks with Emergency Assistance Foundation President Doug Stockham and Michael Reed, President of Deluxe’s newly created Payments Division, about an innovative way to deliver aid in times of need.
Advanced Tech, and Good Old Member Service
Advanced Tech, and Good Old Member Service
Getting It Done- Digitally, When Appropriate
Glen speaks with Azlo Founder and CEO Cameron Peake about trends in its small business customer base amid the pandemic, as well as Azlo’s own experience as a digital banking startup. Also Electronic Transactions Association CEO Jodie Kelley on her org’s rapid pivot to an all-virtual TRANSACT Connect event.
Checking Members’ Vital Signs, Reaching Out with Help
Glen speaks with Segmint Co-Founder Rob Heisel about the telltale info lurking within payments data enabling credit unions to lend a hand to members. Also, an excerpt from BIG’s weekly Digital Town Hall on our potential return to the Branch of the Not-Too-Distant-Past.
Protecting Paychecks, Busting Through Backlogs
Glen digs into the Paycheck Protection Program (PPP) from a lender, service provider and borrower perspective, including an interview with LoanStreet CEO Ian Lampl. Also, credit unions weigh in on issues like stimulus checks and call center volumes via BIG’s weekly Digital Town Halls.
Keeping the Dollars Flowing
Glen talks with Dwolla’s new CEO Brady Harris about scaling a fintech survivor and taking the reins from a founder. Also, onetime White House insider Bryan Del Monte shares some provocative thoughts.
Credit Unions’ Chick-Fil-A Moment?
Highlights from BIG’s Digital Town Hall meetings- featuring credit union leaders sharing ideas on how to help their members through the COVID-19 crisis. This week’s topics include drive-through challenges, cyber intrusion attempts, transitioning to a remote workforce and serving dispersed members.
Voices of Resolve at the (Virtual) Public Square
In these critical times, we present highlights from BIG’s first Digital Town Hall meetings- featuring credit union leaders sharing ideas on how to help their members through the COVID-19 crisis.
The Power of Collaboration in Times of Crisis
John and Glen discuss how the opportunity to share ideas and jointly problem solve is a strength that serves credit unions particularly well during events like the COVID-19 crisis. Also, CEO Roxi Jensen of $40 million Embarrass Vermillion FCU in northern Minnesota offers an inspirational reminder of CUs’ community impact, and BIG’s Digital Town Hall venues for ongoing exchange of pandemic knowledge and mutual support.
Mobile Payments. Murky Protections
Glen reconnects with Consumer Reports’ Senior Policy Counsel Christina Tetreault to discuss confusion and issues stemming from the differing protections afforded various payment methods.