Asking Forgiveness after Permission
John welcomes Alpharank founder Brian Ley to dissect the challenges facing credit unions and borrowers in tracking Paycheck Protection Program loans. Also, new payments data from the Fed and Glen gets Enron déjà vu from the Wirecard fiasco.
Cash: The Necessary Not-So-Evil
len talks with Cash Essentials’ Chairman Guillaume Lepecq about the role of cash in a post-COVID world. Also: new research on contactless preferences; the dangers of digital groupthink; and onboarding problems we can hope to have.
Is Artificial Intelligence Still Creepy?
John and Glen discuss AI’s role in combating COVID-19 more broadly, and specifically in helping credit unions navigate members through choppy waters- including a spirited debate on whether consumers are prepared to embrace AI’s benefits and let go of Brave New World concerns.
Outflanking the Predatory Lenders
Glen speaks with QCash CEO Ben Morales and Tulsa Federal Credit Union Chief Retail Officer Eric Hilaire about a rapid response mobile solution for relief loans.
Coping through- and Emerging from- a Crisis
Glen speaks with TeamOnUP CEO Mike Kelly about “getting dreams done on purpose” and the beauty of small crediGlen speaks with Laura Barger and Thea Garron of the Financial Health Network about timely new data revealing how Americans are faring financially in the COVID pandemic, and details on the EMERGE Live conference running June 22-26 (virtually, of course). Plus Glen ponders illogical payments behavior in these irrational times.t unions. Also, more on the Illinois interchange fiasco, the CFPB’s latest populist outburst, and Glen welcomes Google to the world of incumbents.
When “The Check’s in the Mail” Doesn’t Cut It
Glen speaks with Emergency Assistance Foundation President Doug Stockham and Michael Reed, President of Deluxe’s newly created Payments Division, about an innovative way to deliver aid in times of need.
Advanced Tech, and Good Old Member Service
Advanced Tech, and Good Old Member Service
Getting It Done- Digitally, When Appropriate
Glen speaks with Azlo Founder and CEO Cameron Peake about trends in its small business customer base amid the pandemic, as well as Azlo’s own experience as a digital banking startup. Also Electronic Transactions Association CEO Jodie Kelley on her org’s rapid pivot to an all-virtual TRANSACT Connect event.
Checking Members’ Vital Signs, Reaching Out with Help
Glen speaks with Segmint Co-Founder Rob Heisel about the telltale info lurking within payments data enabling credit unions to lend a hand to members. Also, an excerpt from BIG’s weekly Digital Town Hall on our potential return to the Branch of the Not-Too-Distant-Past.
Protecting Paychecks, Busting Through Backlogs
Glen digs into the Paycheck Protection Program (PPP) from a lender, service provider and borrower perspective, including an interview with LoanStreet CEO Ian Lampl. Also, credit unions weigh in on issues like stimulus checks and call center volumes via BIG’s weekly Digital Town Halls.