Keep pace with the rapidly evolving fintech industry by subscribing to the BIGcast Network. Get weekly insights from industry leaders John Best and Glen Sarvady, delivered straight to your preferred podcast platform. Join our community and stay informed about the latest trends shaping the credit union industry. Subscribe today and ensure you’re always ahead of the curve.
Taking Control of the Call Center Queue
John speaks with Respell’s Harpriya Bagri about using her firm’s AI workflow tool to fight through the frustration of lost luggage. Also, Glen shares conference nuggets and ponders the meaning of the word “cashless.”
Links related to this episode:
Respell: https://www.respell.ai/
Harpriya’s viral tweet/video (that’s right- we said Tweet) on her lost luggage pursuit: https://twitter.com/harpriiya/status/1682165101867175936
The full Town Hall video featuring Harpriya’s Respell on-screen demo: https://www.youtube.com/watch?v=lcPws0YWMiQ
FIVEGPT press release: https://www.big-fintech.com/Media?p=best-innovation-group-and-bonifii-announce-joint-development-of-fivegpt
FIVEGPT video: https://vimeo.com/871619836/f6309935c5
Equifax Market Pulse: https://www.equifax.com/business/trends-insights/marketpulse
Follow the Best Innovation Group on LinkedIn: https://www.linkedin.com/company/best-innovation-group/
Follow Glen on X @154Advisors
Follow John on X @jbfintech