All Eyes on 2022- BIG’s Predictions for a Complicated World
Everyone has their opinions on where the credit union and technology worlds are headed; we at BIG have been documenting our predictions for several years running. Although the navel-gazing part is fun, we believe it’s equally important to hold ourselves accountable.
The Biggest Stories of 2021
ntech and credit union landscape during 2021, it quickly became clear how fast our world has been spinning.
The Great Resignation – Be Careful What You Wish For
Another week, another befuddling batch of employment numbers. In November my home state of Georgia set an all-time record low unemployment rate of 3.1%. Several others aren’t far behind. In normal times, this would be seen as cause for celebration.
The PAX Terminal Controversy- Small Market Share, Big Headache?
While attending Money 20/20 last week I received a text from a colleague asking if I’d heard rumors about PAX terminals being pulled by a payment processor. At first I thought it might have been a typo, but soon enough I began hearing corroboration in the conference hallways. But the story got even juicier- the FBI had raided PAX’s Jacksonville warehouse.
Standing Out from the (Vaccinated) Finovate Crowd
The Finovate crew did an impressive job of bringing their winning formula of seven-minute live demos back into a live New York City setting in mid-September. By my visual estimate 300-400 vaccinated and judiciously spaced attendees were in the Marriott Marquis ballroom at any given time.
Buy Now, Pay… Smarter?
Glen’s candid conversation with Opy CEO Brian Shniderman about his firm’s twist on the BNPL model. Also- a flashpoint for US open banking?
Payments Leaders, and the Consumers Who (Might) Follow
Glen speaks with Fiserv SVP of Government Relations Kim Ford about the newly created Payments Leadership Council and BAI Research Director Karl Dahlgren about the surprising ways each generation’s banking attitudes have shifted since the pandemic.
Creator Commerce and Other Payment Innovations
Glen speaks with PayPal Ventures Operating Partner Peggy Mangot about exciting fintech opportunities, unmet market needs, and her experience launching a challenger bank within the walls of a Top Five FI.
FedNOW… in 2023? The Allure of Instant Payments
The Federal Reserve stirred the pot in 2018 when it requested comments on its offering a real-time payments network, since branded as FedNOW. Credit unions and community banks encouraged the Fed’s entry into the real-time market as a way to ensure widespread access to this important new capability.
Is Voice the New Mobile- and the Ultimate Touchless?
It was only a few years ago that I recall BIG’s Resident Visonary John Best counseling credit union leaders regarding their digital strategies, “If you don’t build out your mobile platform, you might as well not bother with digital.” It was a controversial statement at the time, but it’s now conventional wisdom. The hand-held device has become the go-to channel for members across a wide array of demographics, surpassing the desktop for engagement volume.