Credit Unions Explore Their Super Power with BIG’s Innovation Club
Credit union professionals are getting a crash course in distributed ledger technologies thanks to a series of immersive three-day classes emphasizing…
Confessions of an Inflation Hawk
My buddy John Best often points out how the experience/trauma of growing up during the Great Depression imprinted lifelong behaviors for many Americans- including his relatives who folded and stored aluminum foil for repeat usage.
Back to the Contact Center?
Glen speaks with Glia co-founder/CEO Dan Michaeli and Lead Research Analyst Rick DeLisi about the changing role of the Member Services Representative. Also, a white-hot 2021 for fintech activity.
Open Banking is Coming!- Now, What Is It?
Glen meets with Axway’s “Mr. Open Banking,” Eyal Sivan, to discuss Americans’ limited grasp of an accelerating trend poised to redefine the US banking landscape. Also- a fresh neobank aims to hit the right note, and a white hat’s identity remains cryptic.
Digging into Delta and DeFi
John and Glen discuss credit unions’ evolving approaches to managing the Delta variant, Amazon’s expanding moves into DeFi, and a crowdsourced initiative helping CUs understand how members are engaging with cryptocurrency.
Ent Credit Union Powers Secure Member Interactions By Voice, New Alexa Skill Certified by Amazon
Best Innovation Group (BIG), a technology and financial services innovator, is pleased to share that Ent Credit Union ($8 billion in assets, 420,000 members) has received Amazon certification for its first conversational banking application hosted on BIG’s FIVE Conversational Banking Platform.
Getting To Yes More Often
Glen chats with Scienaptic’s Kathryn Bonesteel about bringing artificial intelligence to credit union loan underwriting. Plus- Square buys now, and Americans remain unclear on open banking.
Plotting a Post-COVID Cash Course
We at BIG spend an unhealthy amount of time pondering the future trajectory of cash usage and its implications for credit unions- you’ll find some of our earlier analysis here.
Why Your Credit Union Needs A Voice Application
Voice assistants are fast becoming the way we interact with everything from our banks to our cars- we’re already watching this transition play out in real time. The technology isn’t limited to humans either, with artificial intelligence (AI) also being embedded into voice interactions to aid decision making and improve customer experiences.
Fintech Buyers Club
Nick Evens, CEO of the $150 million Curql Collective investment fund, explains why the days of “one-off” credit union investments in fintech startups are over. Also- Square’s foray into small business banking and FICO’s waning clout.