A Look Behind the Curtain- in Real Time
John and Glen provide a special peek inside the Innovation Club, as forward thinking credit union leaders brainstorm on the opportunities presented and risks posed by the new FedNow real-time payment rails.
Taking Control of the Call Center Queue
John speaks with Respell’s Harpriya Bagri about using her firm’s AI workflow tool to fight through the frustration of lost luggage. Also, Glen shares conference nuggets and ponders the meaning of the word “cashless.”
Battling for Eyeballs with the Big Boys
Part 2 of our Finovate recap features interviews with the founders of Best of Show winner Chimney and Top Emerging Fintech winner Union Credit. Also- Glen reveals his Best of Show ballot and the Credit Card Competition Act takes to the airwaves.
Finovate’s Window into an Evolving Landscape
Glen’s annual recap of the 66 demos at Finovate Fall includes interviews with standouts Wysh and CD Valet, reflections on each of the six Best of Show winners, and observations on recurring themes across the agenda. Also, the unexpected return of Silicon Valley Bank.
The CUNA/NAFCU Merger- An Inside View
CUNA Board Vice-Chair and Cornerstone League CEO Caroline Willard shares her inside perspective on the pending CUNA/NAFCU merger. Also- Glen compares financial and grocery self-service, shares a new avenue for credit unions to aid Ukraine, and John checks an item off his bucket list.
Best Innovation Group, Alkami and Arrowhead Credit Union Collaborate for Seamless Digital Banking Conversion
Best Innovation Group (BIG) today announced that it has supported Arrowhead Credit Union’s successful conversion to Alkami’s digital banking platform.
The More Things (Inter)Change…
The latest on the Credit Card Competition Act, FedNow’s launch, and two credit union CEOs share their perspectives on deploying ChatGPT. Plus Glen actually says something (kind of) nice about Elon.
Loyal, but Open to Persuasion
Glen speaks with Market Intelligence Lead Rachel Huber about Marqeta’s 2023 State of Payments Report. And in a BIGCast first Glen reviews the recent UK film “Bank of Dave” – which virtually screams “credit union.”
Let’s Get Ready to Fargo…
John and Glen discuss Wells Fargo’s foray into Generative AI, Elon Musk and Mark Zuckerberg’s foray into the cage, and BIG’s effort to share credit union AI best practices.
AI Everywhere All at Once
Glen speaks with Beyond the Arc’s Steven Ramirez about the winners and key takeaways from Finovate’s Spring San Francisco showcase. Also- the Regulatory Roundabout, the CFPB’s busy stretch, and a deceptive headline Glen actually appreciated.