Join Brett King at the CU Town Hall’s 100th Episode & 3rd Anniversary!
Best Innovation Group Celebrates 3rd Anniversary and 100th Episode of CU Town Hall with Co-hosts John Best, Mike Lawson, and Glen Sarvady, Featuring Special Guest Brett King Tampa, FL – March 23, 2023 – Best Innovation Group (BIG), a leading provider of innovative solutions and services for credit unions, is thrilled to announce the upcoming […]
Consumers and Members- Unified Needs, Diverse Motivators
More highlights from the Government Affairs Conference: Filene Research Institute’s Taylor Nelms shares new research revealing credit union members’ segmented needs and desires, and Glia’s Paul Sheets on his firm’s fresh take on “Contact Center as a Service.” Also, first impressions of the EU’s new AI Act.
Navigating a “Vibe-cession,” Advocating at Scale
Glen reports from America’s Credit Unions’ Government Affairs Conference- including our annual roundtable with ACU’s Economics team about an oddly disjointed consumer picture, and a conversation with CEOs Deborah Fears and James Higgins about the still-essential role played by small credit unions.
AI Optimism- with a Dose of Reality
Glen chats with Generative AI’s self- described Chief Optimist (and OpenAI’s onetime Head of Go to Market) Zack Kass about how we’ve arrived at the brink of AGI, potential regulatory avenues to safeguard the technology, and why he sees more likely good than harm. Also- Elon’s latest gambit and another Easter egg in the Capital One/Discover deal.
We Were Promised Jetpacks (But Got Deepfakes)
John recaps ten years of BIG ideas, recounts tech expectations circa 2015, and ponders the potential of AI, for better or worse. Plus- Glen wonders what happens if the Cap One/Discover deal doesn’t go through.
Card Company Mergers: How They Started, How They’re Going
John and Glen check in with PSCU Co-Op CEO Chuck Fagan to learn about progress combining the two organizations. Plus- initial thoughts on Capital One’s proposed Discover acquisition.
Doing (Small) Business at the Beach
From the windy shores of Miami Beach, Glen chats with Barlow Research about the often overlooked banking habits of small and mid-market businesses. Also- some fresh (and well-sourced) AI nuggets, and Chase places a contrarian bet on the future of the branch.
Defying the DeFi Headwinds
Glen speaks with Becky Reed about a proposed new Web3-focused credit union, and how it actually represents a return to the CU movement’s roots. Also- a Whole New Worldpay, and data on some unexpected consumer payment behavior.
Credit Union New Year’s Resolutions
John shares the resolutions for 2024 he’d make as the leader of a credit union. Also, Glen discusses Klarna’s bizarre new BNPL subscription model, updates the Fed’s efforts to reduce debit interchange, and offers a differing view on data sharing.
NACUSO’s Big Ideas for Credit Unions of All Sizes
Glen speaks with NACUSO CEO Ronaldo Hardy about his collaborative vision for the organization he joined last summer, and the opportunity ahead for the industry overall. Also- Fiserv’s application for a limited banking charter, and conference season begins to rev up again.