The Business of Trust
Glen speaks with Edelman Smithfield’s Deidre Campbell to explore her firm’s new Financial Services Trust Barometer and the (mostly) positive signs for banks and credit unions. Also- the latest Gen AI fiasco has a familiar ring, Illinois’ unworkable interchange law moves bizarrely close to reality, and why the CFPB’s withdrawal of its open banking rule isn’t necessarily cause for celebration.
Honey, I Shrunk the NCUA Board
It was a fascinating week to be in the presence of 500 credit union leaders at NACUSO’s Reimagine conference. After all, the internal machinations of an obscure federal financial insurance/supervisory agency aren’t exactly headline fodder for the general public. To the industry professionals assembled in Vegas, however, it was clear a seismic shift had occurred. (Despite our lighthearted title let me be clear- this is no laughing matter.)
GAC Takeaways: Tax Exemption, Interchange, the CFPB and NCUA
Record-setting attendance of more than 6,000 is a nice headline, but it only begins to convey the story. Last week’s Governmental Affairs Conference featured heightened levels of energy and urgency that transcended badge counts- and not for entirely happy reasons.
A Taxing Week in Washington
Glen recaps an action-packed Government Affairs Conference, featuring our annual interview with America’s Credit Unions’ Economics Team on the coming year’s outlook. An “existential threat” to the industry’s income tax exemption headlined a packed agenda, but the CFPB, NCUA and interchange legislation were also on the menu- not to mention tariff whiplash and market uncertainty.
Scams, Grievances and the Enduring Value of Trust
Glen shares a pair of interviews from last week’s Deluxe Exchange conference- Scamnetic co-founder Al Pascual on a startup’s mission to preempt fraud earlier in the pipeline, and Deidre Campbell on a few financial services silver linings amid troubling data from the annual Edelman Trust Barometer. Also- Bingo cards and the CFPB carousel.
Did You Have That One On Your Bingo Card?
What started as an offhand comment- “I bet you didn’t have that on your bingo card”- took on a life of its own.
Onboarding and Offboarding at Money 20/20
Glen’s annual Money20/20 highlights include a detailed update from Paze’s Head of Operations Catherine Murchie, a conversation with Allen Osgood, the founder of featured startup Eisen, and first-person reflections on CFPB Director Rohit Chopra’s unscripted comments regarding the agency’s personal data rights rule.