CU Town Hall Episode 142: 2025 Credit Union Wrapped
It’s our final episode of the year, and we closed it out with a special wrap-up of our 2025 Predictions BIGgo game! We revisited all the moments that had us wondering who would be the first to shout “BIG-GO!” and snag a free admission to any America’s Credit Union Council event in 2026.
Grab your cards and jump in to this recording as we dive into the biggest stories and hottest trends that shaped the fintech and credit union industry in 2025. We celebrated the predictions we nailed, laughed about the ones we whiffed, and ran through every last bingo call in a fun, interactive finale.
CU Town Hall Episode 141: The Digital Wallet Revolution w/ Keith Riddle
In this session, we welcomed Keith Riddle, General Manager of Payfinia, as our special guest to guide us through “The Digital Wallet Revolution: From Convenience to Default”.
Digital wallets are no longer just a payment option—they are rapidly becoming the default financial operating system for the global consumer. This session provided a critical look at the market shift, analyzing how convenience, advanced security, and expanded functionality are driving unprecedented adoption.
CU Town Hall Episode 140: The Future of Quantum Computing
In this session, we discussed a quantum computing breakthrough with real-world financial services applications and explored a path for credit unions to participate. The conversation covered how this emerging technology is moving from theory to practice and what it could mean for data security, transaction speed, and predictive analytics in the credit union space. We also examined how credit unions can begin preparing to take advantage of quantum innovation as it becomes more accessible across the industry.
CU Town Hall Episode 139: Fun with Fraud- How AI is Changing the Game
Fraud has always been a moving target, but artificial intelligence is rewriting the rules at a scale and speed we’ve never seen before. From voice-cloning scams that can fool your own family members, to deepfake identities used to open accounts, to AI-powered bots that can run thousands of phishing attempts in seconds, the landscape is shifting fast.
In this interactive session, we’ll swap stories and insights about the new wave of fraud we’re all encountering. Come and find out from your peers what they’re experiencing because you’re likely next. If it’s happening to them, it’s going to happen to you. The goal isn’t just to learn what’s out there, it’s to connect the dots together so we can stay one step ahead. Because if fraudsters are having fun with AI, we need to be just as innovative, and a lot smarter.
CU Town Hall Episode 138: LIVE at ACU’s Strategic Growth Conference
Recorded live for the first time ever at ACU’s Strategic Growth Conference, this CU Town Hall took on a lively “Pardon the Interruption” format as John Best, Joe Keller (Visions), Karen Bejarano (TruWest), and Glen Sarvady (154 Advisors) tackled today’s most pressing industry issues. From the CFPB, open banking, stablecoins, AI & quantum, branch strategy, next-gen members/wealth transfer, fraud, and fintech partnerships—this fast-paced session delivered candid insights, audience interaction, and plenty of laughs.
Join John Best LIVE at the Strategic Growth Conference for the next CU Town Hall Monday, August 18th, 2025 at 3:30 PM ET
CU Town Hall 137: How Credit Unions Can Win Gen Z: Youth Banking with Marcell King
Marcell King, President and COO of Incent reveals how CUs can retain young members and families with youth banking, Baby Bonds, and fintech integration. See how Desert Financial CU grew youth deposits 22% in 6 months.
Utah Community Credit Union and TransWest Credit Union Complete Core-Systems Merger in Record Five Months, Supported by Best Innovation Group
PROVO, Utah–(BUSINESS WIRE)–Utah Community Credit Union (UCCU) and TransWest Credit Union today announced the successful completion of their core-systems merger just five months after signing the letter of intent. By partnering closely with Best Innovation Group (BIG) and blending UCCU’s member-service culture with BIG’s rapid-deployment methodology, the team delivered a seamless transition with zero member downtime.
CU Town Hall Episode 136: Headlines and Hot Takes
In this session, we dove into the chaos, in a good way. With everything from AI developments to economic curveballs making waves across the financial world, we opened the floor for a timely discussion on what’s happening now, what’s coming next, and how to stay ready for whatever the future throws at us.
CU Town Hall Episode 135: The Spring Circuit Rundown
As the dust settles on a packed spring conference season, John, Mike, Glen and Lou led a lively discussion on the top trends and takeaways from recent credit union and fintech events. From emerging tech to shifting compliance priorities, we unpacked what’s driving conversations and decisions across the industry.