BIGcast

Naomi Castillo of FSSI and John discuss the importance of transactional documents to a credit union’s brand, and how innovation in that space can drive engagement and brand recognition.

Mike Kelly, industry thought leader, former CEO of PSCU and Fiserv alumni joins John to discuss how technology is changing business decision making, the role of employees and leaders, and member relationships.

John talks about his recent experiences with the Microsoft HoloLens and the HTC VIVE, and their potential impact on banking applications.

John speaks with Anne Legg of Thrive Strategic Services on the topic of member engagement, specifically, how Credit Unions need to anticipate trends and deliver innovations that members don’t yet know they need in order to stay competitive.