Back to the Contact Center? - Best Innovation Group > Media > BIGcast

Please Wait a Moment
X

BIGcast

03Aug

Back to the Contact Center?

Glen speaks with Glia co-founder/CEO Dan Michaeli and Lead Research Analyst Rick DeLisi about the changing role of the Member Services Representative. Also, a white-hot 2021 for fintech activity.

Links related to this episode:

Best Innovation Group’s Digital Town Hall, held each Wednesday afternoon- an informal interactive venue for Credit Union best practice sharing. Request an invitation here: https://www.cutownhall.com/

Follow the Best Innovation Group on Twitter: @bigfintech

Follow Glen on Twitter @154Advisors

Follow John on Twitter @jbfintech

 

About the Author

Related

Credit Unions: The Many Forms of Community Service

Glen's insightful discussions with two CU leaders on novel approaches to community service: Rob ...

Read More >
Finovate Part 2- Startups Are Not Throwing Away Their Shot

Finovate Part 2- Startups Are Not Throwing Away Their Shot

Glen wraps up his Finovate coverage by interviewing demo standouts FinGoal and Directlink and offeri...

Read More >
There’s No Such Thing as Retail Anymore

There’s No Such Thing as Retail Anymore

Brazilian retailer Magazine Luiza’s stock price has increased 100-fold by transforming from a brick...

Read More >
John and Glen Cut to the Chase

John and Glen Cut to the Chase

John and Glen make sense of a busy week that included Libra defections, Google Home evictions, crimi...

Read More >

Faster Payments, Compelling Innovation

John and Glen discuss key takeaways from NACHA’s recent Faster Payments conference, including on-si...

Read More >
Credit Union Bonnaroo!

Credit Union Bonnaroo!

All roads lead to Las Vegas, as Glen previews a busy industry calendar with Curql Collective CEO Nic...

Read More >

About Us

Best Innovation Group, Inc is a technology innovation and development company catering to the financial industry. We invite you to join the hundreds of financial institutions that have already worked with our team of experts in designing technology solutions to fit their growing needs.

Contact Us

Toll Free:
877.244.4964
Office:
813.377.4963
Fax:
813.425.2390

To Subscribe To Our Mailer