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Voice Banking, Card Skirmishes And Why Chat Is The New Browser

In this episode:

  • An update on the Walmart Canada dispute with Visa over the cost of accepting credit cards, including Visa’s response to Walmart’s actions.
  • The Federal Reserve Payments Study showed that gift cards displayed little growth between the 2013 and 2016 reports. Glen discusses the factors governing the slow growth of cards, especially private user cards.
  • How programmable amount gift cards are changing the gift card industry, how people use gift cards at the register, and how both of these affect the transaction counts the Fed uses in its Payments reports.
  • New advancements in gift card technologies.
  • John will attend the National Credit Union Information Sharing and Analysis Organization Technical Conference at the end of January and talks about why he is excited to attend.
  • John makes an exciting announcement about a one of the projects that BIG has been working on, the scalability of the product, and the ability to grow the product into a platform to benefit the credit union industry.
  • Why John believes that chat is the new browser, and how that can be extended to loan applications and other member-facing activities using.
  • How adding AI to newly developed technologies will create new opportunities for credit unions to offer products, services, and engagement opportunities to members.

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