A CEO and Consultant’s Perspective On Voice, AI and Digital Transformation Part 1
Retail banking’s digital revolution is changing everything credit unions do for their members.
If credit unions react as they have in the past, by being first to market with online ATMs, online banking, and other technology, they will build on their long-term service and price advantages. If they don’t, banks, BigTech and FinTechs will build on recent wins and the credit union industry will go the way of savings banks.