Keep pace with the rapidly evolving fintech industry by subscribing to the BIGcast Network. Get weekly insights from industry leaders John Best and Glen Sarvady, delivered straight to your preferred podcast platform. Join our community and stay informed about the latest trends shaping the credit union industry. Subscribe today and ensure you’re always ahead of the curve.
The Business of Trust
Glen speaks with Edelman Smithfield’s Deidre Campbell to explore her firm’s new Financial Services Trust Barometer and the (mostly) positive signs for banks and credit unions. Also- the latest Gen AI fiasco has a familiar ring, Illinois’ unworkable interchange law moves bizarrely close to reality, and why the CFPB’s withdrawal of its open banking rule isn’t necessarily cause for celebration.
Links related to this episode:
- The 2025 Edelman Financial Services Trust Barometer:
https://www.edelmansmithfield.com/trust/2025/trust-barometer/report-financial-sector - Our February conversation with Deidre on global trust overall:
https://www.big-fintech.com/scams-grievances-and-the-enduring-value-of-trust/ - The Chicago Sun-Times’ mea culpa for printing invented book titles:
https://chicago.suntimes.com/press-room/2025/05/20/chicago-sun-times-response-to-may-18-special-section - Our May 2023 “Package Delivery Blues” episode exposing some familiar AI shortcomings:
https://open.spotify.com/episode/3njgklKC8n2fehQrjj9s6U?si=Uhhi0sSVR1q2qBOLjj_Hmg&nd=1&dlsi=00114d6259894dfa - CU Broadcast’s recent coverage of the Interchange Fee Prohibition Act with the Illinois Credit Union League (NOTE- On May 31 the Illinois General Assembly postponed implementation of the IFPA for a year, until July 1, 2026):
https://www.cubroadcast.com/episodes/3983-how-illinois-interchange-fee-prohibition-act-could-affect-entire-financial-services-industry - Coverage of the CFPB’s decision to pull its Section 1033 (Open Banking) rule:
https://www.consumerfinancemonitor.com/2025/05/28/cfpb-will-kill-section-1033-open-banking-rule/
Join us for our next CU Town Hall- Wednesday June 11 at 3pm ET/Noon PT– for a live and lively interactive conversation tackling the major issues facing credit unions today. Industry developments keep coming fast and furious- the CU Town Hall is the place to make sense of these items together. It’s free to attend, but advance registration is required: https://www.cutownhall.com/
Join us on Bluesky!
@bigfintech.bsky.social
@154advisors.bsky.social (Glen)
@jbfintech.bsky.social (John)
And connect on LinkedIn for insights like the Friday Fintech Five:
https://www.linkedin.com/company/best-innovation-group/
https://www.linkedin.com/in/jbfintech/
https://www.linkedin.com/in/glensarvady/