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Putting Data Driven Ideas Into Action

In This Episode Anne And Andrew Discuss:

  • How Andrew was introduced by chance to the credit union movement through his work as an auditor at Disneyland.
  • Filene’s renowned i3 (Ideas, Innovation, Implementation) program that focuses on human center design and which, for nearly 15 years, has worked to build ideas that solve real-world problems.
  • Understanding data analytics metrics and insights so to come up with creative new products and services.
  • The opportunities that exist for credit unions to work together in ways that for-profit banks can’t, don’t and wouldn’t.
  • How consumers are becoming more comfortable with using apps, and why credit unions need to try things they’ve never tried before.
  • The successes – and a failure – that Filene’s experienced by embracing innovation and taking creative risks.
  • Using research to understand how consumers are changing how they approach financial institutions.

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