Curbside Service With Anne Legg

In This Episode:

• Where are the opportunities for credit unions to use data analytics to create new, valuable and improved products and services for their members.
• How intuition and other qualitative measures can be used with data to find additional opportunities for your members.
• The application of brand archetypes to credit union market positioning.
• Moonshots – a technical innovation process that can be applied to credit union strategic planning.
• Applying the idea of curbside service to member offerings.
• How to not engineer the risk out of everything.

To learn more about Anne and the services that THRIVE provides to credit unions, you can visit http://www.anneleggthrive.com/, and follow her on Twitter @anneTHRIVE.

URLs related to this week’s BIGCast:

• http://www.setitcredit.com/ – To learn more about Setit Credit and how it allows your credit union to gain a larger share of your member’s wallet.
• https://www.amazon.com/Innovators-Dilemma-Revolutionary-Change-Business/dp/0062060244/ref=cm_cr_arp_d_product_top?ie=UTF8 – The Innovator’s Dilemma at Amazon.com
• http://bigfintechmedia.com/Blog/phase-two-syndrome – John’s Phase Two blog that is related to Anne’s discussion of project prioritization
• https://hbr.org/2016/09/the-elements-of-value – Harvard Business Review article referenced by Anne that discusses the elements of value.
• https://www.ted.com/talks/simon_sinek_how_great_leaders_inspire_action – TED talk regarding the “Why” of everything, related to John’s question on organizing business priorities.