April 29, 2025
April 22, 2025
Premier IT Support Service Tailored Specifically for Credit Unions
Our expert technicians seamlessly integrate with your existing teams, relieving them of monotonous server administration tasks and allowing your staff to focus on high-priority, member-centric initiatives.
BIG Support 365
We understand the unique needs of your financial institution
and our disciplined approach to information technology practices ensures your systems
remain up-to-date-and secure.
remain up-to-date-and secure.
- User account management
- Software installation and updates
- Data backup and recovery
- Server maintenance
- Network management
- Email management
- File and print sharing
- Security management
- Virtualization management
- Disaster recovery planning
- Collaboration and file sharing
- Calendar support
- Troubleshooting technical issues
- Managing security settings
- Managing licenses and subscriptions
- Database design
- Data modeling
- Database administration
- Database security
- Data migration
- Database performance optimization
- Database monitoring
- Capacity planning
- Reporting and analytics
- Cloud Infrastructure Management
- Cloud Performance and Availability Monitoring
- Data Backup and Disaster Recovery
- Cloud Security Implementation
- User Access and Permissions Management
- Cloud Networking and Connectivity
- Cloud Application and Service Troubleshooting
- Cloud Deployment and Upgrade Automation
- Cloud Software License and Subscription Management
- Active Directory Management
| ServerAdministration | |
|---|---|
| User Account Management | Create, modify, and delete user accounts, reset passwords, and manage user permissions. |
| Software Installation and Updates | Install and update software applications, security patches, and firmware updates on servers and workstations. |
| Data Backup Recovery | Set up and manage regular data backups to prevent data loss in case of disasters or hardware failures, and recover lost data. |
| Server Maintenance | Regularly monitor server performance and carry out maintenance tasks such as on-prem exchange, storage space, CPU usage, and hardware checks. |
| Network Management | Configure and manage network settings, including firewalls, routers, switches, and wireless access points. |
| Email Management | Manage email accounts, distribution lists, and spam filters. |
| File and Print Sharing | Set up and manage shared folders and printers across the network. |
| Security Management | Manage server security policies, including access control, antivirus, and intrusion detection and prevention systems. |
| Virtualization Management | Configure and manage virtual servers and desktops using virtualization software. |
| Disaster Recovery | Develop and test disaster recovery plans to minimize the impact of unforeseen disasters and ensure business continuity. Run tabletop exercises to ensure that in the event of a breach or crisis, the proper procedures are followed. |
| Office365 | |
|---|---|
| Collaboration and File Sharing | Use Office 365 tools to collaborate on projects, share files, and work on documents together in real-time. |
| Calendar Support | Support users of the calendar feature to schedule meetings, appointments, and events, and to keep track of their schedule. |
| Troubleshooting Technical Issues | When technical issues arise, staff troubleshoot and resolve them to ensure that the system is functioning properly. |
| Managing Security Settings | Staff ensure that security settings are in place to protect sensitive data and prevent unauthorized access. |
| Managing Licenses and Subscriptions | Staff manage licenses and subscriptions for Office 365 to ensure that the organization is compliant with licensing agreements and has access to the necessary tools and features. |
| DatabaseManagement | |
|---|---|
| Database Design | Create a well-structured database schema that organizes data in a meaningful way. |
| Data Modeling | Develop a logical model of data structures that can be used to design a database. |
| Database Administration | Manage and maintain the database, ensuring the data is accurate, secure, and accessible. |
| Database Security | Implement security measures to ensure data privacy, confidentiality, and integrity. This includes securing access to the database and implementing encryption protocols. |
| Data Migration | Move data from one database to another, or from one platform to another. This includes mapping data, testing, validation, and Azure Cloud migration. |
| Database Performance Optimization | Improve database performance by tuning queries, indexing, and monitoring resource utilization. |
| Database Monitoring | Monitor database performance, usage, and health to ensure optimal performance and uptime. |
| Capacity Planning | Estimate the future storage needs of the database and plan for future growth and expansion. |
| Reporting & Analytics | Extract and analyze data to produce reports and insights that can be used to make informed business decisions. This includes using tools such as SQL, Excel, and Tableau to analyze and visualize data. |
| CloudManagement | |
|---|---|
| Manage Cloud Infrastructure | Including server instances and storage: This involves the management of cloud-based servers and storage systems, ensuring they are correctly provisioned, configured, and maintained for optimal performance and reliability. |
| Monitor and Optimize Cloud Performance and Availability | This involves tracking cloud-based systems and applications to ensure that they are performing at an optimal level, identifying and resolving performance bottlenecks, and ensuring that resources are available when needed. |
| Ensure Data Backups and Disaster Recovery Procedures are in Place and Tested | This involves ensuring that regular backups are taken of cloud-based data, testing backup and disaster recovery procedures, and developing contingency plans for when disaster strikes. |
| Implement Security Measures to Protect Cloud Assets and Data | This involves identifying and implementing security measures such as firewalls, encryption, and access controls to protect cloud assets and data from unauthorized access, theft, and cyber attacks. |
| Manage User Access and Permissions to Cloud Resources | This involves managing user accounts, access rights, and permissions for cloud-based applications and resources, ensuring that users have the appropriate level of access needed to perform their jobs, and protecting sensitive data from unauthorized access. |
| Configure and Maintain Cloud Networking and Connectivity | Support network connectivity between on-premises systems and cloud-based services, ensuring that traffic flows securely and efficiently. |
| Troubleshoot and Resolve Issues with Cloud-Based Applications and Services | This involves identifying and resolving issues with cloud-based applications and services, working closely with vendors and service providers to troubleshoot problems and restore services as quickly as possible. |
| Manage and Automate Cloud Deployments and Upgrades | Supervise the deployment and upgrade of cloud-based APIs, automating the process where possible, and ensuring that all changes are tested and validated before beginning deployment. |
| Manage Licenses and Subscriptions for Cloud-Based Software, Including Office 365 and Azure | This involves managing the licenses and subscriptions for cloud-based software, ensuring that all licenses are up to date and that the appropriate number of licenses are available for use. |
| Active Directory Management, Including User and Group Management, Security and Access Control, and Password Policy Management: | This involves managing the Active Directory infrastructure, including user and group management, security and access control, and password policy management, to ensure that users have the appropriate level of access to cloud resources, and that data is protected from unauthorized access. |