Best Innovation Group (BIG), a credit union innovation catalyst, announced the certification of its Amazon Alexa voice banking skill. Enrichment Federal Credit Union, a $456 million institution based in Oak Ridge, Tennessee, with 42,000 members and 9 offices, has become the first credit union to roll out the Financial Interaction Voice Experience (FIVE) banking skill.
Best Innovation Group was in booth 212 at the 2017 Symitar Education Conference in San Diego, California. #SYMSD The conference ran from August 29-31. We're already making plans for the 2018 event and hope to see you there!
As consumers increasingly shop online and pay bills with debit and credit cards, it’s more important than ever for credit unions to improve cardholder experience, providing them swift, easy access to accounts and data anytime, anywhere. For the credit union itself, it’s vital to maintain up-to-date cardholder information in order to ensure members consistently use the credit union’s card for all their payments. It’s a challenge, particularly when competing with institutions that have a far greater marketing reach.
Tampa-based Suncoast Credit Union and SetIt Credit are now working together to improve cardholder experience via SetIt’s simple-to-use and secure card management tool.
Suncoast is Florida’s largest credit union, with members in 21 counties and assets totaling $8 billion. It prides itself on being different and taking a unique and innovative approach to serving its members. It expects SetIt’s straightforward design and revenue-focused business model to deliver immediate benefits to members and the credit union itself.