Sep 29, 2020
Budget season is among the year’s most stressful and aggravating times under the best of circumstances. Layer on our current uncertainty regarding the economy, public health and election outcomes and the challenge begins to feel insurmountable. With most credit unions entering their peak of 2021 planning, leaders may be reasonably questioning the value of an exercise seemingly less tethered to reality than usual. Let’s consider how to get the most from a necessary process in these difficult ti...
Sep 22, 2020
The always intriguing Finovate conference followed the rest of society into the digital sphere last week, adapting its tried-and true model of seven-minute demos of cutting edge financial technology to a new virtual format. While the buzz of a packed auditorium devouring live demos was missing, the ideas being pitched were as compelling as ever.
Sep 15, 2020
Of all the havoc the coronavirus has wreaked on daily life, disruptions to payments behavior hardly tops the average consumer’s list. Nonetheless these impacts are real, and they matter quite a bit to leaders of credit unions and other financial services firms. The Federal Reserve has performed a wealth of valuable research recently in this area- last week’s BIGCast interview with the Atlanta Fed’s Claire Greene delves into many of these reports. Here’s a brief overview of a few surprising t...
Sep 01, 2020
A few weeks back John and Kevin initiated a spirited debate over the multiple tradeoffs baked into a credit union’s app strategy- user friendliness, functionality, ease of ongoing updates, etc. Check out our prior post for the first half of this conversation, particularly on whether it’s best to offer a single all-inclusive app addressing every banking need, or a compact ”everyday” app along with a series of others suited for less frequent needs like mortgage applications.
Aug 18, 2020
Last month I wrote about how credit unions’ stagnant market share of 7% of US consumer deposits should not be acceptable to industry leaders. Our member growth stats have been decent, but what really matters at the end of the day is Primary Financial Institution (PFI) status- the goal is for a bank or credit union to establish itself as the centerpiece of daily financial life, the first place a consumer turns when financial help is needed.
Aug 11, 2020
The Federal Reserve stirred the pot in 2018 when it requested comments on its offering a real-time payments network, since branded as FedNOW.
Aug 04, 2020
Financial technology can be complicated stuff- and anyone who claims there are easy answers to the challenges facing credit unions probably hasn’t analyzed the issues closely enough.
Jul 28, 2020
One of the most bizarre byproducts of the COVID-19 pandemic has been its effect on credit union branch protocol. As recently as this winter, the idea of a masked man walking up to a teller window would have been unheard of, if not downright illegal.
Jul 21, 2020
In the big picture, it’s not as if any of this was a surprise. We’ve known for ages that digital channels were the future of banking, and that credit unions- especially smaller ones- needed to upgrade their tech platforms or risk being left behind.
Jul 07, 2020
It was only a few years ago that I recall BIG’s Resident Visonary John Best counseling credit union leaders regarding their digital strategies, “If you don’t build out your mobile platform, you might as well not bother with digital.”