Jul 19, 2017
Great client service is at the heart of every good business relationship, and credit unions depend as much as other companies on keeping their members satisfied.
Jun 20, 2017
Be it in our personal or professional lives, relationships are built on trust. Although services and products are undeniably important, the key to building any great relationship begins with your customers trusting you. People trust those they believe have their best interests at heart, and distrust those who have only their own interests in mind. Perhaps most importantly, they distrust those who pretend to be the first, but behave like the second.
Jun 14, 2017
More and more purchasing and other financial transactions are moving online, and whether that means working via mobile app or using a desktop computer, it’s a whole new world when it comes to credit cards. For Credit Unions (CUs) to keep pace with the bigger financial players, offering incentives is crucial for getting members to use their cards for checkout processes. The focus on the digital environment requires you to reimagine the traditional card loyalty programs, too, to ensure that the r...
May 24, 2017
The Dodd-Frank Wall Street Reform and Consumer Protection Act was enacted in response to the financial crisis of 2008 and the subsequent recession. Within it is a portion known as the “Durbin Amendment,” which affects how debit cards are processed. This seemingly small change to debit card processing – and interchange income – has, to say the least, been controversial.
Apr 05, 2017
It’s a fundamental premise of the credit union movement, and one that received plenty of attention at CUNA’s annual Governmental Affairs Conference in Washington DC this February. There was no shortage of examples of community engagement, financial literacy efforts, and chartable initiatives on both the grassroots and national levels. Make that international - I challenge anyone to listen to Derreck Kayongo’s tale of founding the Global Soap Project to save lives and advance education in Afri...
Oct 13, 2015
Before you start to read any further, or if you start to read at all, and, to be fair, I have to warn you that there is a significant amount of ketchup talk in this article.