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Blog

Aug 13, 2019
Is your credit union’s “digital lending experience” just an online application or is it an extraordinary, end-to-end experience?
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Aug 13, 2019
BIG Consulting in partnership with Trellance has recently completed a national survey on the state of the digital transformation in the CU industry. Findings: Credit Unions are at risk of losing their service and price advantage over banks because of falling behind in their transformation to a digital retail business model. The old model of in-person service is going the way of the department stores.
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Aug 07, 2019
A CEO and consultant’s perspective on voice, AI and digital transformation.
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Jul 31, 2019
Credit Unions are at a unique crossroads. We are behind on a handful of key trends. We must balance our technological needs with our focus on service, growth, and profit. At the same time, we have outside factors impacting us including fintechs, compliance, IT security, and ever-changing regulations.
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Jul 31, 2019
In a perfect world, the reputation of any given credit union would precede it, and people would flock from far and wide to join. Not a dime would be spent on marketing.
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Jul 31, 2019
BIG Consulting in partnership with Trellance has recently completed a national survey on the state of the digital transformation in the CU industry. Findings: Credit Unions are at risk of losing their service and price advantage over banks because of falling behind in their transformation to a digital retail business model. The old model of in-person service is going the way of the department stores.
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Jun 19, 2019
One of the most popular sessions of the AXFI conference- the annual data analytics forum that wrapped up last week in Minneapolis- is the Killer FinTech Speed Rounds. In a single action-packed hour, six standout fintech companies with solutions designed to empower credit unions’ analytics journeys present their models to a packed room of financial leaders. Each firm has seven minutes to share its thoughts, followed by a brief Q&A exchange with a small panel of judges.
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Jun 03, 2019
The importance of improving the member experience has taken center stage as competitors for the hearts and dollars of the American consumer continuously up their products and services game. Many successful credit unions are ramping up theirs, too, and are happy to share their own experience with their peers.Here are seven of our favorite articles about member experience that appeared on CreditUnions.com in the past year.7. Trigger Words And Complaint Resolution At A Florida Credit Unio...
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May 06, 2019
Innovation is one of those somewhat nebulous words that many of us use to describe what we do. Over the years, I’ve been involved in some very innovative creations that never actually went anywhere. It’s not because they weren’t really cool or didn’t have a sustainable business model.
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May 02, 2019
My partner repeatedly tells me that I’m not as old as I think I am, but I remember playing in public sandboxes as a kid. I’m honestly not sure people make those anymore—they’re probably “unsafe” or “unhygienic” or something. Still, I remember the freedom of a sandbox. In the short run, you can create your own castle, moat, and entire surrounding village if you want.
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