BIGNEWSOLD

Perhaps as a one year anniversary Jack Henry has issued a press release regarding its Symitar® division’s introduction of a new bill pay skill in its Episys® FIVE product called iPay QuickPay, which was developed and rolled out in partnership with Best Innovation Group (that was confusing!). It appears Best Innovation Group is involved in customizing the voice service for each installation:

“iPay QuickPaySM integrates Jack Henry’s consumer bill pay functionality with Alexa smart speakers, enabling consumers to securely and quickly complete bill payment activities via simple voice commands. Users start the bill pay skill, authenticate access with an established PIN, initiate payments, review scheduled payments, and request basic information about payment history.  

ChoiceOne Bank, with $646 million in assets, is rolling out iPay QuickPay to its customers. Tim Shangle, digital channels and marketing officer at Michigan-based ChoiceOne, said, “I personally bought an Echo Dot and was surprised at how often it gets used, even for seemingly mundane things like setting a timer while cooking and helping my son spell a difficult word. My story is not unique to our bank’s staff or customers, and quite common in the broader market. Just as mobile phones have become a part of our everyday habits, voice banking will do the same. It’s important that ChoiceOne provide these features as the next evolution of our bill payment services.”

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