University FCU Enables Account Access by Voice for Members, Receives Amazon Certification for New Alexa Skill - Best Innovation Group > Media > BIG News

Please Wait a Moment
X

BIG News

26Apr

University FCU Enables Account Access by Voice for Members, Receives Amazon Certification for New Alexa Skill

(Tampa, FL, April 26, 2021) Best Innovation Group (BIG), a technology and financial services innovator, is pleased to announce that Utah-based University Federal Credit Union ($1.4 billion in assets, 105,000 members) has received certification for its first conversational banking application hosted on BIG’s FIVE Conversational Banking Platform. The Amazon Alexa Skill created and hosted by BIG enables touchless, voice-controlled banking services for over 100,000  credit union members across a wide spectrum of Alexa-enabled devices and apps. The FIVE (Financial Interaction Voice Experience) Platform now enables credit union members to complete dozens of financial interactions and transactions with their voice.

“With the proliferation of voice assistance devices and the convenience it is bringing, we believe conversational banking, at home and our vehicles among other places, is the future,” says Kirk Sanders, CIO of University FCU. “Now is the perfect time to be entering into this space for us and to start providing that experience that members will soon be demanding.”

FIVE’s voice-as-a-service platform enables BIG to provide a unique experience tailored to each credit union’s brand while maintaining a consistent and supportable implementation. Voice applications are built with ease of use for members at the forefront, including a voice access code for security and an intuitive user experience. The conversational banking capability works on Alexa-enabled devices and the Alexa mobile application. The credit union is also engaged in preparing a Google Assistant Action for release. 

“Our integrated, voice-as-a-service model makes deployment of voice applications easy for our clients,” offers BIG’s President, Kevin Sarber. “We believe that voice interaction is poised to become the most important new paradigm in digital banking. BIG is working hard to ensure the credit union industry leads the way with this important member experience solution.”

FIVE currently integrates with several cores and online banking platforms, including the Symitar’s Episys core used by the credit union. University joins a rapidly growing list of BIG clients receiving certification of their fully integrated, transactional voice applications for banking. There are now more than 50 live voice applications across the Amazon Alexa and Google Assistant marketplaces being hosted by BIG on behalf of dozens of credit unions. These voice applications now offer more than a million credit union members the power of voice.

About Best Innovation Group
Founded in 2014, Best Innovation Group (BIG) was created to provide clients with the resources to quickly implement digital solutions and adopt cutting-edge technologies. BIG provides research and development in areas including voice banking, distributed ledger and machine learning, as well as a wide array of consulting services. For more information, visit www.big-fintech.com.

For more information on conversational applications like FIVE as well as BIG’s other solutions, please contact Elizabeth Robins, Director of Product and Customer Success at elizabeth@big-cu.com or email sales@big-cu.com

About the Author

Related

Banking With Alexa: What Works, What Doesn’t

Banking With Alexa: What Works, What Doesn’t

The “fast-follower” strategy has been a perennial favorite among financial institutions. But that ...

Read More >
Credit Unions Explore Their Super Power with BIG’s Innovation Club

Credit Unions Explore Their Super Power with BIG’s Innovation Club

(Tampa, FL, August 31, 2021) Best Innovation Group (BIG), a technology and financial services innova...

Read More >
Credit Unions Claim Their Name with CU Voice Registry

Credit Unions Claim Their Name with CU Voice Registry

Best Innovation Group (BIG), the leading provider of voice solutions specifically for financial inst...

Read More >
Best Innovation Group’s FIVE Voice Banking Solution Named 2018 BAI Global Innovation Awards Finalist

Best Innovation Group’s FIVE Voice Banking Solution Named 2018 BAI Global Innovation Awards Finalist

Best Innovation Group, Inc (BIG), a technology innovation and development company specializing in cr...

Read More >
A 'Mental Shift' After Crash Course In Distributed Ledger Technology

A 'Mental Shift' After Crash Course In Distributed Ledger Technology

Credit union professionals are getting a crash course in distributed ledger technologies thanks to a...

Read More >
CAP COM FCU Secures Strategic Growth Consulting Services From Best Innovation Group’s Consulting Division

CAP COM FCU Secures Strategic Growth Consulting Services From Best Innovation Group’s Consulting Division

Tampa, FL. (December 10, 2019) Best Innovation Group’s (BIG) Consulting division is pleased to anno...

Read More >

About Us

Best Innovation Group, Inc is a technology innovation and development company catering to the financial industry. We invite you to join the hundreds of financial institutions that have already worked with our team of experts in designing technology solutions to fit their growing needs.

Contact Us

Toll Free:
877.244.4964
Office:
813.377.4963
Fax:
813.425.2390

To Subscribe To Our Mailer