BIG’s Financial Innovation Voice Experience (FIVE) voice-first banking platform was nominated in the category of Innovation in Customer Experience by their client, Enrichment Federal Credit Union of Oak Ridge, TN.
Now in its eighth year, the BAI Global Innovation Awards recognizes industry leaders and showcases what leading financial services innovators in all regions of the world are doing to deliver new value to customers and employees and improve efficiencies and profitability for their organizations. Each nomination is evaluated by the Innovation Circle, a panel of global financial services innovators who thoroughly review each application, to determine the top submissions based on originality and impact.
“We are honored to have been nominated for this award by our client and partner, Enrichment Federal Credit Union,” says John Best, CEO and founder of BIG. “From the beginning of this project the team at Enrichment has been enthusiastic and committed to helping BIG deliver the FIVE voice-first solution for the Amazon Echo to their members. Being recognized alongside the world’s most accomplished technology organizations is the culmination of years of commitment to helping credit unions compete and thrive in the fintech digital marketplace.”
“Artificial intelligence is the most promising new technology available,” says Enrichment’s CIO John Merritt. “We were excited to be the first credit union to implement BIG’s voice skill for the Amazon Alexa. FIVE enables our members to complete financial transactions simply by speaking to ‘Alexa’ anytime and anywhere, while providing a personal touch with a high level of account security.”
BIG created the FIVE platform and corresponding Amazon Alexa voice skill in cooperation with Symitar, provider of Enrichment’s core data processing platform.
“Integration with the credit union’s core data is the key differentiator for BIG’s extensible voice banking platform”, according to BIG’s product director Elizabeth Robins. “Through our partnerships with the core providers, we can enable not just information but actual transaction execution for members.” BIG’s Amazon Alexa skill is currently certified and live with multiple credit unions. Additional voice services, including Google Home, are being added to the platform and will be available to new and existing clients by this fall. “Our strategy is to continue expanding to new devices and services, providing even more ways for members to interact with their credit union using voice applications.”
BAI is a nonprofit, independent organization that delivers the financial services industry’s most actionable insights, enabling leaders to make smart business decisions every day. For more information, visit www.bai.org.
Enrichment Federal Credit Union, formerly K-25 Federal Credit Union, based in Oak Ridge, Tennessee has over 42,000 members, nine area offices and assets of over $476 million. The credit union was chartered in 1950 to serve the employees of the K-25 Gaseous Diffusion plant, which was part of the Federal Government’s Manhattan Project. For more information contact Enrichment Federal Credit Union at 865-482-0045 or online at www.enrichmentfcu.org.
Founded in 2014, Best Innovation Group (BIG) is an innovation catalyst created to provide clients with the insights and resources to quickly implement digital solutions and adopt cutting-edge technologies. BIG provides research and development services and is constantly searching for new technological solutions to help credit unions grow. BIG leverages the aggregate scale of its clients to create relationships with large entities that would not otherwise engage in the credit union market. For more information, visit: www.big-fintech.com.
BIG is an innovation think tank started by @JBFintech that points its clients in the right direction to achieve quicker adoption of cutting edge technologies.
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