Smartspeakers – or “digital voice assistants” – may have tongues wagging in the tech world, but they have people in the credit union industry talking, too. Why? Because those little listening devices that can play music, buy things or even lock the front door – all via voice command – are popping up everywhere, and developers are rapidly devising ways for them to help members track account balances, move money around and maybe even get loans or other products.
Experts at the bleeding edge say this isn’t a fad – smartspeakers are here to stay. But will credit unions answer the call? Here’s where industry pros said things stand today for credit unions and where they think the smartspeaker conversation will go next.
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