The FIVE Lite voice application is an extensible platform that enables financial institutions to provide members with a wide range of conversational inquiries about the organization.
Users can ask Alexa for your name, address, phone number, business hours, CEO’s name, when you were founded and the website address. They can also hear a brief history of your credit union and information on how to become a member as well as what to do if they lose their cards.
You can offer members periodically updated information rates for any share or loan type. Members can identify what type of rate they’d like (savings, auto, mortgage, etc) and hear the most currently updated information for that type of rate.
Your credit union can create up to 12 custom questions and their answers. Any question your member might ask that’s not already covered, create an interaction
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A UX Revolution: How Voice Technology is Poised to Reshape Credit Unions